I have just raised an official complaint with your support team @hostpapa ignored cancellation request and taken payment. Ticket 3052361
@Hostpapa your communications on this service outage have been terrible. 6 hours now, and we still don't know anything.
@HostPapa U really need to get your act together, my business relies on email and your servers are all down right now and has been 4 2 hrs!
@HostPapa Sorry still doesn't work " Error (421): Connection to server failed."
@HostPapa Shame it wasn't escalated by the guy on the chat as I requested. We'll wait and see, am very frustrated whilst my email is down.
@HostPapa epic fail with customer service, can't help, can't give an ETA and slow to reply.. Just have to wait.. pathetic